Full versus limited warranties, implied warranties, why a company usually can’t insist on its own parts, and what to do when a warranty claim is refused.
Full or Limited? How Product Warranties Work
Shopping Rights
Returns, warranties, shipping and gift cards.
Store Return Policies and What the Law Actually Says
Why there’s no federal right to return most purchases, state rules on posted refund policies, the FTC Cooling-Off Rule and how to handle a refused return.
Keep reading Store Return Policies and What the Law Actually Says
What to Do When an Online Order Is Late
How the FTC’s mail, internet and telephone order rule works: shipping deadlines, delay notices, your right to cancel, refund timing and next steps.
Gift Card Rules Every Shopper Should Know
Federal limits on gift card expiration dates and inactivity fees, which cards the rules don’t cover, state protections and how to spot gift card scams.